Things that visitors do that never cease to baffle me:
- Attempt to enter the museum before it opens. The museum’s opening hours are posted on no fewer than four signs. These extra keen visitors ignore the fact that the gates are closed and enter into the courtyard anyway. Then they try to open the front door — which, being that the museum isn’t open to the public yet, is locked. But these visitors are not deterred by a locked door: they will simply continue to yank on it and shake the door until I or my colleague are interrupted from inspecting the cases or unlocking the galleries to go and tell them, no, I’m sorry, the museum isn’t open yet, please come back in fifteen minutes.
- Sense of entitlement. When these early visitors are then confused and put out that no, we will not open the museum early especially for them.
- Smudging the glass. Really, why do you need to touch the glass cases? Why do you need to push your nose against the glass? I have to clean up after you.
- Leaving through the Emergency Exit Only door. I know it’s confusing. The door you entered is the same you are supposed to leave through, and right next to it is another door with a push-bar. But this other door has a big red sign on it that says, ‘EMERGENCY EXIT ONLY’. If you open it, it will not close behind you. I will have to get up and shut it. We can’t alarm it because too many people open it. Too often I find myself saying, ‘It’s the door on the left-‘ only to have the visitor ignore me and open the door on the right instead.
These are not rare occurrences; on the contrary, they happen every weekend when I work. I just don’t understand.